Tech Support

[stariel]

The tech support person just told me "Yes...Because prevent the privacy and security of your account.."
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Thankfully for you after 45 minutes of online-support-chatting to this person when they could *still* not understand what I was calling about, I finally called and got someone better on the phone. I don't know if this person is male or female, but we'll just call it a he.

So, after I explain that I've set up my modem/router and the DSL light is blinking and I can't get online he asks me what kind of Windows I'm running and what router. I tell him (these seem normal questions). Then he asks a very poorly phrased question which seems to amount to whether I'm talking to him on my computer. I say "What?" and he says he means am I chatting with him on my computer. I tell him yes. Then he pauses for a very very long time so I tell him I am not connected through my Verizon internet. He pauses again, then asks how many computers I have. I tell him I have one, there is another one in the house. He asks if I am connnected through my router. Um, NO, as I said my connection is not working I am connected through a neighbor's wireless connection.

Is my computer at home?

I don't know why this dude is so obsessed with the location, type, and number of computers I own but at this point it had been 45 minutes and he still didn't grasp the problem (DSL LIGHT BLINKING) so I asked to speak with someone else. He said he would be glad to help me. I said I would really like to speak to someone else. He gave me the number of phone support (the worst part is that I couldn't get the phone support number through the Verizon website because their website is so high tech it doesn't support Vista!). I start calling phone support and he says he'd like one chance to help me.

One chance. Ha ha! So I tell him "OK, I am at home with my computer but I am connected through my neighbor's wireless connection and my Verizon connection isn't working."

And you know what?

He totally chat-hung-up on me. THE JERK!

Comments

[(Anonymous)]

It is a legitimate question...does the line run from your wall to the modem and then to a router? or is your computer hooked directly up to the modem? the set up would be different depending on how you have it connected(not if you are connected to the internet, but how the lines are connected to your computer from the wall)

I have verizon DSL and had to change a few settings while my modem was connected to your computer first before connecting to your router

[stariel25]

It's a combined router/modem hooked directly to the wall. And the computer would be wireless.

But when I called on the phone and talked to someone who knew what was going on it's not a problem with the modem/router or my computer, it's the external line.